Refund Policy – NextGenBright

Last Updated: 4 August 2026

At NextGenBright Ltd, we strive to provide high-quality online education, tutoring, and learning services. We value customer satisfaction and aim to provide a fair, transparent, and consistent refund process.

This Refund Policy explains the circumstances under which refunds, cancellations, and rescheduling requests may be considered.

By purchasing any course, tutoring session, subscription, workshop, or other educational service from NextGenBright Ltd, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Services Covered

This Refund Policy applies to:

  • One-to-one online tutoring sessions

  • Group tutoring sessions

  • Live online classes

  • Recorded video courses

  • Digital educational resources

  • Learning subscriptions

  • Workshops and webinars

  • Educational packages and bundles

  • Any other educational services offered through NextGenBright Ltd

2. One-to-One Tutoring Sessions

2.1 Cancellation by the Student

Students may cancel or reschedule a tutoring session without penalty provided the request is received at least 72 hours before the scheduled session.

Where the cancellation meets this requirement, the student may choose either:

  • A full refund; or

  • A rescheduled session at no additional charge.

2.2 Late Cancellation

If a cancellation is made less than 72 hours before the scheduled session:

  • The session fee is normally non-refundable.

  • Rescheduling may be offered at the discretion of NextGenBright Ltd, subject to tutor availability.

  • Exceptional circumstances may be considered on a case-by-case basis.

2.3 Missed Sessions

If a student fails to attend a scheduled lesson without prior notice:

  • The session will normally be treated as completed.

  • No refund or replacement lesson will normally be provided.

Students are encouraged to join their sessions a few minutes before the scheduled start time.

3. Tutor Cancellation

If a tutor is unable to deliver a scheduled lesson due to illness, technical problems, or unforeseen circumstances, NextGenBright Ltd will offer one of the following options, where appropriate:

  • A replacement tutor, where available

  • Rescheduling at a mutually convenient time

  • A full refund for the affected session

No additional compensation will normally be payable beyond the amount paid for the affected session.

4. Group Classes

Students may cancel their booking up to 7 days before the course begins and receive a full refund.

Once a group course has commenced:

  • Refunds are generally not available.

  • Missed classes cannot usually be refunded.

  • Course materials already provided may remain accessible where applicable.

If NextGenBright Ltd cancels a group class or course, students may be offered one of the following:

  • A replacement class

  • Transfer to another course intake

  • A full refund

5. Recorded Courses and Digital Products

Digital products may include:

  • Recorded courses

  • Downloadable study materials

  • Worksheets

  • Assessments

  • Templates

  • Other digital educational resources

Because digital products may become immediately accessible following purchase:

  • Purchases are generally non-refundable once access has been granted.

  • Refunds will not normally be issued because a customer changes their mind or decides not to complete a course.

  • If a technical fault prevents access and cannot be resolved within a reasonable period, NextGenBright Ltd may provide:

    • A replacement access link

    • Alternative access

    • A refund

Nothing in this section affects any statutory rights that may apply under applicable law.

6. Subscription Services

Subscription plans may be billed monthly, quarterly, annually, or according to another billing period specified at the time of purchase.

Customers may cancel their subscription through their account, where available, or by contacting NextGenBright Ltd.

Cancellation will normally:

  • Stop future automatic renewals.

  • Allow continued access until the current paid billing period expires.

  • Not result in a refund for the current billing period unless required by law, a promotional offer, or otherwise agreed by NextGenBright Ltd.

7. Course Packages and Bundles

Where multiple tutoring sessions or courses are purchased as part of a package or bundle:

  • Individual sessions that have already been completed are non-refundable.

  • Any refund for unused sessions will normally be calculated using the applicable standard individual session price, unless different terms were stated at the time of purchase.

  • Promotional discounts applied to bundled purchases may be taken into account when calculating any refund.

8. Promotional Offers and Discounts

Courses or services purchased using promotional pricing, scholarships, discount codes, seasonal offers, or special campaigns may be subject to different refund conditions.

Where special refund conditions apply, they will be communicated during the purchase process or in the applicable promotional terms.

9. Technical Problems

If you experience technical difficulties accessing a lesson, course, or digital content, please contact NextGenBright Ltd as soon as possible.

Refunds will not normally be issued where the technical problem is caused by:

  • The customer's personal internet connection

  • Unsupported devices

  • Outdated software

  • Incorrect browser settings

  • Incompatible equipment

Where the issue is caused by the NextGenBright Ltd Platform or our systems, we will make reasonable efforts to resolve the issue promptly or provide an appropriate remedy.

10. Exceptional Circumstances

Refund requests arising from exceptional circumstances may be considered on a case-by-case basis.

Examples may include:

  • Serious illness

  • Bereavement

  • Medical emergencies

  • Natural disasters

  • Other significant and unforeseen circumstances

Supporting documentation or evidence may be requested where appropriate.

Approval of an exceptional refund request remains subject to the circumstances of the individual case and any applicable legal rights.

11. Duplicate Payments

If a duplicate payment or incorrect charge occurs due to a payment processing error, customers should notify NextGenBright Ltd as soon as possible.

Once the payment error has been verified, any confirmed excess amount will normally be refunded using the original payment method.

12. Refund Request Process

To request a refund, please contact:

Email: info@nextgenbright.com

Please include the following information:

  • Full name

  • Email address

  • Order or booking reference

  • Course or session name

  • Date of purchase

  • Reason for the refund request

Additional information may be requested where necessary to assess and process the request.

13. Refund Method

Approved refunds will normally be issued using the original payment method wherever possible.

Refunds are generally processed within 5–10 business days after approval. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

14. Refund Request Processing Time

We aim to acknowledge refund requests within 5 business days.

Requests requiring additional investigation may take longer to resolve. Where appropriate, customers will be kept informed of the progress of their request.

15. Statutory Rights

Nothing in this Refund Policy is intended to remove, restrict, or override any consumer rights or other legal rights that cannot lawfully be excluded or restricted under applicable law.

Where applicable, customers may have additional rights under UK consumer protection legislation.

16. Changes to This Policy

NextGenBright Ltd reserves the right to amend this Refund Policy from time to time.

Any updates will be published on our website with a revised effective date.

Changes will not normally affect refund rights that arose before the updated policy came into effect, except where permitted or required by applicable law.

17. Contact Us

NextGenBright Ltd

Email: info@nextgenbright.com

Website: nextgenbright.co.uk

For questions regarding this Refund Policy or to submit a refund request, please contact us by email.

We aim to respond to enquiries promptly and handle refund requests fairly and consistently.

Last Updated: 4 August 2026

Last modified: Saturday, 8 August 2026, 5:54 PM